(The customer is) Not Always Right

by Deepak Sharma on Monday, August 25, 2008

Came across a great hilarious site today, Not Always Right. From the About Page of the site:

If you’ve ever had the pleasure of working in retail, service or other public-facing jobs, you’ve inevitably come across that occasional customer that either makes your blood boil, tickles your funny bone or leaves you totally confused. We all need a place to vent, so Not Always Right is a collection of quotes from these particularly memorable customers.

We believe that while customers deserve to be treated right, so do the employees and the other folks that serve them. Not Always Right is about leveling the playing field for those of us who toil and sweat every day trying to juggle demanding customers and often unreasonable corporate expectations. At the end of the day, it’s about remembering that whether we’re a customer or an employee, we’re all human, foibles and all.

Check out the stories from people working in Retail here, http://notalwaysright.com/tag/retail. Highly recommended if you want a good laugh. More so if you are from Retail or Service Industry.


Thanks for the pointer. That's a great site. Tangentially related to a post I'd recently written called "Everything is perfect until people get involved!", which I thought you might find interesting (http://multichannelthinking.blogspot.com/2008/09/everything-is-perfect-until-people-get.html). Not always right sort of fits with my second bullet point around listening to customers. They can tell you what they like and don't like but they aren't always right, so you still have to make judgement calls on what you finally create/provide.

Also just thought I'd say I find your posts very helpful for finding out what's happening in the retail space.



by multichannelthinking.com on 12:03 PM. #

wow..that hilarious. keep on posting. :)

by PRINTERBEST on 2:19 AM. #